1. Introduction
At Fleet Safety (“we,” “us,” “our”), protecting the privacy and security of individuals is a top priority. This Privacy Policy explains how we collect, use, share, and protect personal data obtained from clients, drivers, and site visitors.
2. Scope and Consent
Applicability: This Policy covers data collected via text/SMS communications, website forms, email, phone, and other interactions.
Your Consent: By interacting with us, opting-in for SMS, submitting documents, or using our site, you consent to data handling as described herein.
3. Data We Collect
a. Identity & Contact Information
We collect personally identifiable information, including but not limited to:
Name, email address, phone number, mailing address, and employer details
Sensitive identifiers, such as Social Security Number (SSN), date of birth (DOB), credit card or payment information, and other sensitive data
We are committed to protecting the data we collect through industry-standard best practices. While we cannot guarantee that all information transmitted or stored—particularly via third-party services like fax-to-email—is encrypted end-to-end, we implement appropriate safeguards such as secure transmission protocols (e.g., TLS), secure email systems, controlled access, and employee training to manage and protect sensitive data responsibly. Our security practices are reviewed regularly to ensure alignment with applicable regulations and recognized security frameworks.
b. Driver & Compliance Records
Commercial driver’s license (CDL) numbers, Motor Vehicle Record (MVR) data, drug and alcohol testing results, certification status, union ID, DOT numbers, training records, and other data as required by law or regulation
c. Text/SMS Consent Records
Timestamped consent records, message logs, opt-in/opt-out indicators
d. Usage & Technical Data
IP addresses, browser types, cookies, device identifiers, and web analytics
4. Why We Collect Data
We use your information to:
- Perform driver qualification and maintain compliance with DOT/FMCSA regulations
- Conduct drug and alcohol testing, record and report results
- Send SMS alerts about safety notifications, testing schedules, or compliance reminders
- Provide training, manage programs, and deliver requested services
- Support billing, internal analytics, customer service, incident response, and legal compliance
- Fulfill legal obligations, including audits, subpoenas, and government reporting
5. SMS/Text Messaging
- Opt-In: You must explicitly consent to receive SMS messages from Fleet Safety
- Frequency: Limited to compliance alerts, testing reminders, and related notifications
- Charges: Standard messaging and data rates may apply based on your wireless carrier
- Opt-Out: Text “STOP” at any time to cancel; confirmation of your opt-out will be sent via SMS
Disclaimer:
By providing my phone number to Fleet Safety Services, I agree and acknowledge that Fleet Safety Services may send text messages to my wireless phone number for any purpose. Message and data rates may apply. Message frequency will vary, and you may opt-out by replying “STOP.” For more information on how your data will be handled, please refer to this Privacy Policy.
Privacy Policy Supplement:
Text message opt-in data and consent will not be shared with any third parties or affiliates for marketing/promotional purposes. All aforementioned categories explicitly exclude such data.
6. Sharing Your Data
We only share personal data with entities required to perform the services we provide, including but not limited to:
- Service Providers: Labs, CDL monitoring services, drug/alcohol testing facilities, IT vendors, and hosting platforms
- Regulatory Authorities: Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), and other state/federal agencies
- Legal Requests: When required to comply with subpoenas, court orders, audits, or government investigations
- Business Transfers: In connection with any merger, acquisition, sale of assets, or bankruptcy proceeding, subject to appropriate confidentiality obligations
We do not sell or rent your personal data.
7. Data Security
We implement administrative, technical, and physical safeguards to protect your personal information. These include encryption, secure servers, role-based access, employee training, and regular security audits. While no method is 100% secure, we strive to maintain best-in-class data protection practices.
8. Data Retention
Legal Records: Driver qualification and drug testing data retained for 3–5 years or as required by law
SMS/Consent Logs: Maintained throughout the engagement period and as required by compliance standards
9. Your Rights
Depending on applicable law, you may:
- Access, correct, or delete your personal data
- Restrict processing or request data portability
- Object to data usage or opt out of communications
- File a complaint with regulatory or data protection authorities
To exercise these rights, contact us at privacy@fleet-safety.com or call 508-791-1971.
10. Cookies & Analytics
Our website uses cookies and tracking tools like Google Analytics to monitor usage and improve the experience. You can manage cookie preferences in your browser, though some features may be limited.
11. Third-Party Links
Our site may link to external sites. We are not responsible for the content or privacy policies of those third parties. Users should review those policies independently.
12. Children’s Privacy
We do not knowingly collect data from individuals under 16. If we become aware of such collection, we will delete the information promptly.
13. Policy Updates
This Privacy Policy may be revised periodically. The “Last Updated” date at the top reflects the latest version. Continued use of our services implies acceptance of these updates.
14. Contact Information
Email: privacy@fleet-safety.com
Phone: 508-791-1971
Mailing Address:
Fleet Safety Services, Inc.
12 Harvard St.
Worcester, MA 01609